FAQs - Purchasing & Shipping
Purchasing
No. We currently only sell in the US via the Intellipure website.
No, only one promotion or discount can be used on a single purchase. Please note that discounts and other promotions cannot be retroactively applied to existing orders.
Note: Coupon codes are routinely set up to deactivate based on time, value, or if our system detects a security issue. If you think your code has been mistakenly deactivated, please contact us.
Due to a recent change in policy, we’re no longer able to apply discount codes to orders after they’ve been placed. To ensure your discount is applied, please enter the code at checkout before completing your purchase. If you run into any issues during checkout, feel free to reach out to our team—we’re here to help before your order is submitted.
Yes, you can pay using PayPal.
At checkout, click the box that says “PayPal Express Checkout.” You will be directed to make a PayPal account, if you do not already have one, and link it to a payment method including your bank account, credit card, or debit card.
We do not store any credit card information at Intellipure. Our website uses HTTPS for all services using TLS and all card numbers are encrypted at rest with AES-256. Our main payment processing platform is Stripe, and you can learn more about their security practices here.
Do not return anything without return authorization. To initiate the returns process, please contact us directly at orders@intellipure.com. We will issue a returned goods authorization number for your return if necessary.
If you would like to return your order, you can do so within seven days of receiving it for a full refund (if the item has not been opened and/or used). After seven days of receiving your order, your return will be subject to up to a 30% restocking fee. After 30 days, returns are no longer eligible for a refund. Filters cannot be returned unless unopened.
When repackaging your order, make sure that all cords are unplugged and properly wrapped, taped, and insulated. You should use the original packaging and make sure that your air purifier or filters are as securely packaged as possible.
Customer is responsible for return shipping.
Units purchased during promotions or sales cannot be returned unless exceptions are listed in promotion or sale.
Note: ALL returns are subject to a basic inspection, should there appear to be significant damage outside the return claim, an additional restocking fee may be applied beyond the 30%.
Please send returns to:
Intellipure, Inc.
RGA XXXXXXXX
3326 Maple Ave
Pulaski, NY 13142
Tip: To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility.
We make it easy for you to check out online by accepting all major credit cards and PayPal.
Note: Order(s) will not be shipped until payment has been processed.
For one-time purchases, your credit card will be charged at the time of purchase. If you purchase a subscription, your credit card will be charged on the same day of the month that you originally subscribed.
Intellipure air purifiers are sold directly through our website.
Hours: Monday – Friday 9:00 AM to 5:00 PM Eastern Time (ET)
Contact us: orders@intellipure.com
Yes, sales tax will be calculated and collected at checkout based on the shipping address you provide.
Shipping
At this time, UPS or FedEx will only deliver to a physical address and not a PO box, APO, DPO, or FPO. Please contact us for further assistance with placing your order.
Hours: Monday – Friday 9:00 AM to 5:00 PM Eastern Time (ET)
Contact us: orders@intellipure.com
If you need to cancel your order or make any other changes, please contact one of our representatives at orders@intellipure.com or through the Contact Us form for assistance.
Hours: Monday – Friday 9:00 AM to 5:00 PM Eastern Time (ET)
To make changes to your order before it has shipped, please contact an Intellipure representative at orders@intellipure.com or through the Contact Us form. If your order has already shipped, you can find more information and track your order at ups.com or fedex.com.
Once you have placed your order and it is processed and shipped, you will receive an email from UPS or FedEx with tracking information. Be sure to check your spam and junk folders if you don’t receive anything in your inbox!
Orders over $200 ship for free. For orders under $200, shipping cost varies and rates are set by UPS or FedEx, except when shipping to Hawaii or Alaska.
We know that improving your indoor air quality is important to you, which is why we do our best to get your unit out within a few days after your order was placed. Some air purifiers take a bit longer to ship, and more information on estimated shipping time can be found on each of the product pages.
Once an order has left our facility, you will receive tracking information from UPS or FedEx in your email. Be sure to check your spam and junk folders if you don’t see that email in your inbox. You can also contact our support team with any questions you have. Provide your order number, email, and your name, and we will get back to you as quickly as we can!
Your order will ship via UPS or FedEx and you will receive tracking information in your email. To track your order, click here.
Tip: Check your email spam, sometimes our emails can get caught there.
Once your order has been processed and shipped, UPS or FedEx will send you an email with tracking information. Be sure to check your spam and junk folders if you don’t see that email in your inbox. If you still have questions about your order status, contact us for support.
Tip: If you didn't receive a notification from us, UPS or FedEx, check your spam! Sometimes messages get caught in there.
Yes — if you purchase multiple air purifiers and/or filters, the items in your order will all be shipped at the same time. In the case of an out of stock unit, we will fill the majority of the order and ship it, unless we are to hold it.
We package your Intellipure unit carefully to prevent any damage in shipping and storage. If your package arrives damaged or missing contents, please file a claim with the shipping company immediately.
For freight shipments, your unit has been carefully packed to avoid damage. Equipment is prepared for shipment under the Uniform Freight Classification. Your package is thoroughly inspected at the factory and barring damage in transit, it should be received in good condition. When a freight carrier signs the HealthWay bill of lading, the carrier accepts the responsibility for any subsequent damage or shortages evident or concealed. That means inspection and documentation of damage or shortage must be done by the carrier and your claims must be made against them.
