What is your return policy?
All orders can be returned within 7 days of receipt for a full refund with no questions asked. After 7 days of receiving your order, all returns are subject to a 30% restocking fee. After 30 days of receiving your order, returns will no longer be eligible for a refund. Please contact us at 315-298-2940 or 800-843-3860 to obtain a Returned Goods Authorization number for your return.
To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility.
In addition, please package your return with cords unplugged and properly wrapped, taped, and insulated.
Please send returns to:
3420 Maple Ave, Pulaski, NY 13142
If I call with questions, will my call be sent to a call center based in a foreign country?
At Intellipure Inc, every call is received here at our world headquarters in Pulaski, NY. Customer satisfaction is very important to us and we consider our customers family. We are committed to Pulaski and our Intellipure systems! When you purchase from us, not only are you paying for technology developed in one of the world’s most innovative nations, you’re also investing in the well-being of a small Upstate NY town and the potential of those who live here.
What businesses use the Intellipure system?
We are proud to provide the world’s top companies with indoor air that’s as healthy as their business models. Hyatt, BMW, Hilton, Crystal Cruises, VW, Marriott and the Cleveland Clinic are just a few of the companies we have partnered with. Also, our Intellipure and DFS technology is currently used in hospitals, medical clean rooms, government buildings and military applications all over the world.
How many speeds does the Intellipure have?
The Intellipure systems has a capacitive touch speed control panel with 11 speeds. This allows the unit to tackle areas large and small.
What maintenance does the Intellipure need?
The Intellipure system was designed to be easy to maintain. Simply wipe down the exterior of the Intellipure unit and vacuum the pre-VOC and poly-mesh filter every 3 months.
What are the VOC filters made of?
The VOC pre-filter and VOC post-filter are made of a proprietary blend of activated carbon and nothing in the Intellipure system is corn based or made with off-gassing materials.
How long has Intellipure been in business?
Intellipure has been in business since 2016 and is a branch of HealthWay, our parent company with over 35 years as a world leader in the air purification industry.
Where is the Intellipure unit made?
Each system is hand-crafted and individually tested and certified in Pulaski, NY USA using a state of the art handheld class 1 laser particle counter! This allows us to make sure each unit is 100% efficient and operates as promised before we ship it to our customers. Every Intellipure system includes a dated and signed certificate by the technician who tested the unit.
What is the warranty on the Intellipure unit?
5 years on the motor and blower and 1 year on the electronics. Consumer will be responsible for shipping charges.
What is the CADR (clean air delivery rate) of the Intellipure system?
315 Pollen / 270 Dust / 260 Smoke
Why choose an Intellipure system over a HEPA system?
The Intellipure system captures 99.99% of particles at .007 micron so it’s more efficient than HEPA systems. Our system also has 4 times the loading capacity of a typical HEPA filter. Additionally, the Intellipure system is the only one of its kind to address all three pollutant categories. Our system removes PARTICLES you can see like dust, dust mites and feces, pet dander and pollen. Our system also removes gases/odors and VOC’s (volatile organic compounds) like paints, solvents, cleansers, formaldehyde and toluene. Finally, the Intellipure system removes MICROORGANISMS/ULTRAFINE particles like fungi, viruses, bacteria and mold spores. These are illnesses waiting to happen.
How much are the filters for the Intellipure system?
The VOC pre-filter is $19.99, the VOC post-filter is $59 and the main filter is $159. An annual set of filters offers a 10% savings and contains 2 VOC pre-filters, 2 VOC post-filters and 1 main filter for $285.28 plus shipping and NY tax if applicable. This works out to less than $1 per day and is an investment in you and your family’s health and well-being.