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All orders can be returned within 7 days of receipt for a full refund with no questions asked. After 7 days of receiving your order, all returns are subject to a 30% restocking fee. After 30 days of receiving your order, returns will no longer be eligible for a refund. Please contact us at 315-298-2940 or 800-843-3860 to obtain a Returned Goods Authorization number for your return.

To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility.

In addition, please package your return with cords unplugged and properly wrapped, taped, and insulated.

Please send returns to:

3420 Maple Ave, Pulaski, NY 13142

At Intellipure Inc, every call is received here at our world headquarters in Pulaski, NY. Customer satisfaction is very important to us and we consider our customers family. We are committed to Pulaski and our Intellipure systems!

When you purchase from us, not only are you paying for technology developed in one of the world’s most innovative nations, you’re also investing in the well-being of a small Upstate NY town and the potential of those who live here.

Hours: Monday – Friday 8:00 AM to 5:00 PM Eastern Time (ET)

Phone: 1-800-843-3860     

We are proud to provide the world’s top companies with indoor air that’s as healthy as their business models. Hyatt, BMW, Hilton, Crystal Cruises, VW, Marriott and the Cleveland Clinic are just a few of the companies we have partnered with. Also, our Intellipure and DFS technology is currently used in hospitals, medical clean rooms, government buildings and military applications all over the world.

Intellipure air purifiers have speeds ranging from low to turbo. This allows Intellipure units to tackle areas large and small.

For more information about our air purifiers, click here.

Each Intellipure machine requires routine care and maintenance to keep them performing at 100% efficiency. For more information on how to care for your machine, click here.

The VOC pre-filter and VOC post-filter are made of a proprietary blend of activated carbon and nothing in the Intellipure system is corn-based or made with off-gassing materials.

For more information, click here.

 

Intellipure has been in business since 2016 and is a branch of HealthWay, our parent company with over 35 years as a world leader in the air purification industry.

Intellipure offers a 5 Year Limited Warranty. 5 Years on motor and blower and 1 year on electronic components. Customers in the United States should complete the enclosed warranty registration card within 10 days of purchase.

For more information, click here.

Intellipure air purifiers have been proven to remove 99.99% of all airborne particles down to .007 µm in size. True HEPA filters only capture 99.97% of airborne particles at 0.3 µm in size. Each Intellipure unit is individually tested to ensure that it is airtight and working 100% correctly.

Additionally, Intellipure systems are the only one of their kind to address all three pollutant categories. Our systems remove ultrafine particles you can’t see like dust, dust mites, pet dander, pollen, and more. Intellipure air purifiers also remove Microorganisms like fungi, viruses, bacteria, and mold spores. These are illnesses waiting to happen.

For more information, click here.

Cost varies between our filters. For more information and to find out which filters are right for you, click here.

Filter replacement varies based on the unit(s) you own and the pollution level. For more information on how often you should change your filters, click here.

We recommend placing the Intellipure system in the area you spend the most time in. Most customers choose the bedroom and due to its portability, it’s easy to move to another area of the home when needed.