Air Purifier Purchasing & Shipping FAQ


Where can I buy Intellipure® air purifiers?

Intellipure air purifiers are sold directly through our website. However, if you are not based in the United States and are interested in buying one of our air purifiers, you can contact us for a list of our distributors around the world. 

Hours: Monday – Friday 8:00 AM to 5:00 PM Eastern Time (ET)
Phone: 1-800-843-3860     

Are Intellipure® air purifiers available internationally?

We have verified Intellipure resellers around the world. Contact us today to find a distributor near you!

Hours: Monday – Friday 8:00 AM to 5:00 PM Eastern Time (ET)
Phone: 1-800-843-3860     

Does Intellipure® offer a warranty plan?

Yes — Intellipure® offers a 5-year limited warranty. Our warranty covers any issues you have with your air purifier’s motor for five years and problems with electronic components for one year. Customers in the United States we recommend customers in the US complete the enclosed warranty registration card within 10 days of purchase to ensure complete coverage. 

Tip: You can register your warranty online by visiting

What is an Intellipure® Certified Refurbished Unit?

Our Intellipure® Certified Refurbished Units are quality air cleaning products sold at great prices. Every product completes a rigorous refurbishment process that includes full testing to ensure it means the same functional standards as new Intellipure air purifiers. Your refurbished unit is covered by Intellipure’s warranty and return policy, which protects electrical components for up to one year and the motor/blower for up to five years. New filters and free shipping are also included with your refurbished unit! 

Supplies of our refurbished units are limited and will be updated when available. For more information, contact an Intellipure representative

How do I cancel my order?

If you need to cancel your order or make any other changes, please contact one of our representatives at (315) 298-2904 for assistance.

Hours: Monday – Friday 8:00 AM to 5:00 PM Eastern Time (ET)
Phone: 1-800-843-3860     

What is Intellipure’s return policy?

Do not return anything without return authorization. To initiate the returns process, please contact us directly. We will issue a returned goods authorization number for your return if necessary.

If you would like to return your order, you can do so within seven days of receiving it for a full refund (if the item has not been opened and/or used). After seven days of receiving your order, your return will be subject to up to a 30% restocking fee. After 30 days, returns are no longer eligible for a refund. Filters cannot be returned unless unopened.

When repackaging your order, make sure that all cords are unplugged and properly wrapped, taped, and insulated. You should use the original packaging and make sure that your air purifier or filters are as securely packaged as possible.

Customer is responsible for return shipping.

Units purchased during promotions or sales cannot be returned unless exceptions are listed in promotion or sale.

Note: ALL returns are subject to a basic inspection, should there appear to be significant damage outside the return claim, an additional restocking fee may be applied beyond the 30%.

Please send returns to:
Intellipure, Inc.
3326 Maple Ave
Pulaski, NY 13142

Tip: To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility.

If I call with questions, will my call be sent to a call center based in a different country?

At Intellipure®, every call is received at our world headquarters in Pulaski, New York. Customer satisfaction is very important to us — we consider customers to be a part of our family. 

We are committed to Pulaski and our Intellipure air purifiers. When you purchase from us, you are investing in the well-being of a small Upstate New York town and the potential of those who live here. Learn more about our small-town beginnings!

Hours: Monday – Friday 8:00 AM to 5:00 PM Eastern Time (ET)
Phone: 1-800-843-3860     


What methods of payment does Intellipure® accept?

We make it easy for you to check out online by accepting all major credit cards, PayPal, or monthly terms through Affirm. You can also call (315) 298-2904 to place an order over the phone and pay by credit card or mail-in check. 

Note: Order(s) will not be shipped until payment has been processed / a check has been cleared.

Does Intellipure® accept payments using PayPal?

Yes, you can pay using PayPal, or, you can do financing with PayPal Credit. With PayPal Credit, you can enjoy no payments and no interest, if paid in full, within six months of your order of $99 or more. This financing option is popular with our customers and allows you to breathe clean air sooner!

At checkout, click the box that says “PayPal Express Checkout.” Then, choose either PayPal or Pay Later. You will be directed to make a PayPal account, if you do not already have one, and link it to a payment method including your bank account, credit card, or debit card. 

Want more information on paying with PayPal? Read more here!

Does Intellipure® accept payments using Four?

Yes, you can buy now and pay later in four interest-free payments by checking out with Four. Once you choose “Proceed to Four”, you will be redirected to the Four website.

How secure is my credit card information?

We do not store any credit card information at Intellipure. Our website uses HTTPS for all services using TLS and all card numbers are encrypted at rest with AES-256. Our main payment processing platform is Stripe, and you can learn more about their security practices here.

When will my credit card be charged?

For one-time purchases, your credit card will be charged at the time of purchase. If you purchase a subscription, your credit card will be charged on the same day of the month that you originally subscribed.

Will sales tax be applied?

Yes, sales tax will be calculated and collected at checkout based on the shipping address you provide.

Can I use multiple discounts for a purchase?

No, only one promotion or discount can be used on a single purchase. Please note that discounts and other promotions cannot be retroactively applied to existing orders.

Note: Coupon codes are routinely set up to deactivate based on time, value, or if our system detects a security issue. If you think your code has been mistakenly deactivated, please contact us.

Does Intellipure® offer a gift option?

At this time, we do not have any gift options available. For any further questions or assistance with this, please contact one of our support representatives. 

Hours: Monday – Friday 8:00 AM to 5:00 PM Eastern Time (ET)
Phone: 1-800-843-3860     


Can I ship to my PO Box?

At this time, UPS will only deliver to a physical address and not a PO box, APO, DPO, or FPO. Please contact us for further assistance with placing your order.

Hours: Monday – Friday 8:00 AM to 5:00 PM Eastern Time (ET)
Phone: 1-800-843-3860     

How do I change my shipping address or instructions?

To make changes to your order before it has shipped, please contact an Intellipure representative at (315) 298–2904. If your order has already shipped, you can find more information and track your order at

How do I track my order?

Once you have placed your order and it is processed and shipped, you will receive an email from UPS with tracking information. Be sure to check your spam and junk folders if you don’t receive anything in your inbox!

How much does shipping cost?

Orders over $200 ship for free. For orders under $200, shipping cost varies and rates are set by UPS, except when shipping to Hawaii or Alaska.

How soon will my order ship?

We know that improving your indoor air quality is important to you, which is why we do our best to get your unit out within a few days after your order was placed. Some air purifiers take a bit longer to ship, and more information on estimated shipping time can be found on each of the product pages

Once an order has left our facility, you will receive tracking information from UPS in your email. Be sure to check your spam and junk folders if you don’t see that email in your inbox. You can also contact our support team with any questions you have. Provide your order number, email, and your name, and we will get back to you as quickly as we can!

How will my order ship?

Your order will ship via UPS and you will receive tracking information in your email. To track your order, you can click the image below!

Tip: Check your email spam, sometimes our emails can get caught there.

I can’t track my order, what do I do?

Note: Orders are taking a little longer than usual due to challenges during COVID-19. Please understand, our shipping times may vary and orders may be delayed. 

Once your order has been processed and shipped, UPS will send you an email with tracking information. Be sure to check your spam and junk folders if you don’t see that email in your inbox. If you still have questions about your order status, contact us for support. 

Tip: If you didn’t receive a notification from us or UPS, check your spam! Sometimes messages get caught in there.

What do I do if my package arrives damaged?

We package your Intellipure unit carefully to prevent any damage in shipping and storage. If your package arrives damaged or missing contents, please file a claim with the shipping company immediately. 

For freight shipments, your unit has been carefully packed to avoid damage. Equipment is prepared for shipment under the Uniform Freight Classification. Your package is thoroughly inspected at the factory and barring damage in transit, it should be received in good condition. When a freight carrier signs the HealthWay bill of lading, the carrier accepts the responsibility for any subsequent damage or shortages evident or concealed. That means inspection and documentation of damage or shortage must be done by the carrier and your claims must be made against them.

If I purchase multiple products will they all ship at the same time?

Yes — if you purchase multiple air purifiers and/or filters, the items in your order will all be shipped at the same time. In the case of an OOS unit, we will fill the majority of the order and ship it, unless we are to hold it.