What is Intellipure's return policy?

Do you need to return an Intellipure product? Don’t worry, just follow these instructions to make the process as smooth as possible. To begin the return process please contact us directly. We will issue a Returned Goods Authorization (RGA) number for your return if necessary. Please do not return anything without a prior return authorization.

If you would like to return your order, you can do so within seven days of receiving it for a full refund (if the item has not been opened and/or used). After seven days of receiving your order, your return will be subject to up to a 30% restocking fee. After 30 days, returns are no longer eligible for a refund. Filters cannot be returned unless unopened.

When repackaging your order, make sure that all cords are unplugged and properly wrapped, taped, and insulated. You should use the original packaging materials and make sure that your air purifier or filters are packaged securely as possible.

You (the customer) are responsible for return shipping.

Units purchased during promotions or sales cannot be returned unless exceptions are listed in promotion or sale.

Note: ALL returns are subject to a basic inspection. Should there appear to be significant damage outside the return claim, an additional restocking fee may be applied beyond the 30%.

Please include your RGA number on the second line of the address field to ensure prompt service.

Please send returns to:

Intellipure, Inc.
3326 Maple Ave
Pulaski, NY 13142

Tip: To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility.